Privacy Policy

1. Introduction

Biptach is an HVAC field-service management application. This Privacy Policy explains what information we collect, why we collect it, how long we keep it, and how you can delete it. It describes only the features that are currently available in the service.

2. Information We Collect

2.1 Account & authentication data

Account and authentication information — name, email address, account identifier, role, and authentication/session information necessary to operate and secure your account. Authentication credentials are handled by our authentication provider, and Biptach does not have access to your plaintext password.

2.2 Company, member & role data

We collect your company name, country and state, default tax group, and the roles (owner, manager, dispatcher, technician) of the members you add to your company.

2.3 Customer data

We collect customer names, email addresses, phone numbers, addresses, and notes. This is needed to run jobs and bill customers.

2.4 Work orders

We collect work-order data including title, description, status, priority, job type, schedule, line items, notes, photos, and signature.

2.5 Service-location data

We collect the job address and its coordinates. This is used for the map, directions, and geofencing.

2.6 Technician GPS

We collect start and force-start coordinates used to verify that a technician is at the job site. This GPS data is retained for 90 days after the job reaches a terminal state, after which it is automatically deleted.

2.7 Equipment, photos & signatures

We collect equipment details and photos, job photos, and customer signatures to document the work performed.

2.8 Tax & invoice data (as currently implemented)

Tax is determined by the owner or manager selecting a Saved Tax Group or creating a one-off Custom Tax. Tax is calculated offline. Mapbox does not determine, suggest, or populate tax.

We record the finalized work order’s financial and invoice snapshot, including line items, subtotals, trip charge, tax rate, tax snapshot, tip, grand total, and credit memo. This snapshot is frozen (locked) once the job is completed. Biptach does not currently have a standalone invoice number, standalone invoice record, PDF invoice, or payment-status system.

2.9 QuickBooks / Intuit data

Biptach may provide an optional integration with QuickBooks Online. If you choose to connect a QuickBooks Online account, Biptach will request access to the data necessary to provide the integration. Depending on the functionality enabled, this may include information such as customers, items, and invoices for synchronization. The integration is optional and is activated by the account owner. You may disconnect the integration as supported by the integration.

2.10 Local storage / offline data

We cache data in your browser using localStorage and IndexedDB so the app works offline. This locally cached data is cleared when you log out.

3. How We Use Information

We use the information we collect to provide the service, run jobs, generate the work-order invoice snapshot, enforce roles and permissions, send notifications, verify job location, and sync to QuickBooks when you connect it.

4. Third-Party Services

• Supabase — hosting, authentication, database, file storage, and server functions.
• Mapbox — used for service-location address autocomplete/geocoding, coordinates, map display, and technician distance/geofence/location functionality only. Mapbox does not determine, suggest, populate, or calculate taxes.
• Resend — transactional email, such as invitations and verification codes.
• QuickBooks / Intuit — an optional integration that Biptach may offer. If you choose to connect a QuickBooks Online account, Biptach will request access to the data necessary to provide the integration, which may include customers, items, and invoices for synchronization. The integration is optional and user-initiated. You can disconnect it from Biptach as supported by the integration.

5. How We Store & Protect Data

Data is stored in Supabase with row-level security scoped to your company. Roles control what each member can see and change. QuickBooks tokens are encrypted.

6. Data Retention

• Technician GPS data: 90 days after a job reaches a terminal state.
• Work orders, customers, photos, signatures, and tax/invoice snapshots: until the company is deleted.
• Account data: until the account is deleted.
• Certain security, deletion, fraud-prevention, or accountability records may be retained after account or company deletion where necessary for security, fraud prevention, accountability, legal obligations, or dispute prevention/resolution (see the Data Deletion page).

7. Your Rights & Choices

• Access & correction — you can view and edit your data in the app.
• Logout clearing — logging out clears locally cached data.
• Account deletion — you can delete your account from Settings.
• Company deletion — an owner can delete the company, with a 15-day grace period.

Biptach currently does not provide a self-service data export/portability tool, a formal automated data-subject-request workflow, or a dedicated consent-management interface. For any privacy request not supported by in-app functionality, please contact us (see Section 11).

8. Data Deletion

See our Data Deletion page for the exact steps to delete your account, company, or local data, and for what is retained after deletion.

9. Children’s Privacy

The service is not directed at children under 13, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page.

11. Contact / Privacy Requests

For privacy questions or requests, contact us at privacy@biptach.com.